Designed for Real Life

Our rugs are thoughtfully crafted with the spaces and activities they’ll enhance in mind. Basic care involves regular vacuuming using a low-suction setting, and avoiding cleaning heads that could damage fibers. We recommend professional cleaning at least once a year. It’s normal for new rugs to shed some fibers when first unrolled—this is just excess from the production process and can be cleared with a simple vacuum. Occasionally, you may notice longer threads due to missed shearing. In this case, carefully trim them with sharp scissors to match the pile height.

Abrash

Hand-prepared yarn varies in thickness and color, which creates a subtle stripe effect known as "abrash" during dyeing. This characteristic is a desirable feature in handmade rugs, giving them a unique vibrancy and character. Rugs without abrash can appear flat and machine-made.

Fading

We use top-quality dyes that are highly resistant to fading. However, no dye is completely immune to sunlight. To reduce fading over time, we recommend rotating your rug periodically to ensure any fading happens evenly.

Moth Protection

Moths, like us, are drawn to high-quality materials, particularly in quiet, undisturbed areas. If moth damage occurs, consult a specialist for treatment and cleaning immediately. Avoid using mothballs, as they are ineffective and can damage rug fibers. Regular vacuuming is essential for preventing moth infestations by removing eggs and keeping the fibers active, discouraging moths from settling.

Wool

We have always valued wool for its natural durability. The wool used in our rugs is hand-refined, rich in lanolin, which acts as a natural stain barrier. For large spills, we recommend consulting a professional cleaner. For smaller accidents, you can spot clean using a pH-neutral soap, like Woolite, diluted in lukewarm water. Be careful not to oversaturate the wool to avoid "browning," where excess water leaves a brown stain.

For muddy footprints, let the mud dry before brushing it off and spot cleaning or seeking professional help. The same process can be applied to stains from wax, pets, or babies.

For food spills, enzyme-based cleaners work best as they help break down stains and odors. For grease stains, professional treatment is ideal, though blotting with a baby wipe right away can remove excess grease. Red wine spills should be cleaned with a small amount of wool wash and not with salt or white wine, as commonly suggested. Always work from the outside in to prevent spreading.

Cashmere

Cashmere combines the warmth of wool with the sheen of silk and is highly receptive to color. However, this also makes it prone to absorbing spills quickly. If a spill occurs, remove the liquid immediately and clean with pH-neutral soap. Let it air dry on a flat surface to avoid damaging the delicate fibers.

Silk

Silk is renowned for its beauty and durability. Regular vacuuming on a low setting will prevent dust from dulling its natural sheen. Silk can be spot cleaned like wool, but always use cold water and minimal moisture. After treatment, gently brush the area to restore softness if needed.

Bamboo Silk

As a sustainable alternative to traditional silk, bamboo silk offers a soft, tonal finish. It’s best placed in areas less prone to spills. If an accident happens, blot immediately and clean with pH-neutral soap and minimal water. For thorough cleaning, we recommend professional services.

Professional Cleaning

While these remedies work for minor spills and stains, professional cleaning is usually the best long-term solution. For more details or cleaning recommendations, visit one of our showrooms or reach out to our Customer Service team.

Fluff and Vacuuming

It’s common for new rugs to shed fluff as leftover fibers are released. This is not a sign of poor quality. Regular vacuuming will help reduce fluffing over time. Be sure to use a vacuum setting that’s not too powerful, and avoid cleaner heads with teeth that could damage the rug.

Loose Threads

If you find a loose thread, never pull it. Simply cut it with sharp scissors, which won’t harm the rug.